Complaints on the Bank's operations and treatment can be submitted in writing in all branches of the Bank, by post, through the Form for complaints, or by e-mail to firstname.lastname@example.org
Upon receipt of the complaint, the Bank will check the allegations and respond to the sender within 15 days from the date of receipt of the complaint, ie within 30 days in exceptional cases. Note:
All remarks in electronic form on the Bank's operation, clients can send only to: email@example.com
.Remarks addressed to any other address, the Bank will not consider as complaint or will act in the sense of the Law on Protection of Financial Services Users.
If the Bank does not provide a response within the stated deadline or the client is not satisfied with it, it is possible to address the complaint to the National Bank of Serbia, the Department for the Protection of Financial Services Users, Postal Fah 712, or at the e-mail address firstname.lastname@example.org